Refund policy
Last updated: November 2, 2026
The 30-Day Smooth Hands Promise
Use Pickerz daily for 30 days. If your hands don't look and feel smoother, email us and we'll refund what you paid. No return label, no sending back a half-used tube, no phone call.
How to claim it
- Email help@getpickerz.com within 30 days of your order being delivered.
- Include your order number and the email address you ordered with. A sentence about how it went is appreciated but not required.
- We'll confirm by email and issue the refund to your original payment method, usually within 2 business days. Your bank may take another 5–10 business days to show it.
The Promise covers one refund per customer and household, on orders placed directly at getpickerz.com. It doesn't cover orders bought from other sellers or resellers.
Damaged, missing or wrong items
If something arrives damaged, is missing from your box, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement at no cost, or refund that item if you'd prefer.
Cancellations
Need to cancel or change an order? Email us as soon as possible. If it hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped we can't cancel it, but the 30-Day Promise still applies.
Free gifts
Free gifts included with an order (such as the Overnight Cotton Gloves and the 30-Day No-Pick Plan) have no cash value and don't need to be returned.
Before you dispute a charge
Please email us first. We answer every message and it's almost always faster than a bank dispute.
This policy doesn't limit any rights you have under applicable consumer protection laws.
Contact
Email help@getpickerz.com. We reply within 1 business day.